Privacy Policy

At REPT Private Limited ("REPT", "we", "us", or "our"), your trust is our highest priority. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit our website rept.co.in or purchase our stone-milled flours and grain products.

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1. Information We Collect

We only collect the essential personal details required to mill, pack, and safely deliver fresh products to your doorstep:

• Identity & Contact Data: Name, delivery address, pincode, mobile phone number, and email address.
• Transaction & Order Details: Products purchased, order value, payment method (e.g. UPI, Card, Net Banking), and shipping status. Note: We do NOT store your credit/debit card numbers or CVV. All transactions are processed through RBI-authorized payment gateways.
• Account Data: Login credentials, profile preferences, and past order records when you register an account.
• Technical Data: IP address, device type, browser version, and anonymous performance analytics to enhance website speed and security.

2. How We Use Your Information

We process your personal information strictly for lawful, customer-centric purposes:

• To fulfill, pack, and ship your freshly milled flour orders via our logistics partners.
• To provide live order tracking, SMS/WhatsApp delivery updates, and customer support.
• To process secure online payments and prevent fraudulent transactions.
• To notify you about seasonal harvest drops, grain availability, or exclusive member benefits (only if opted in).
• To maintain regulatory compliance under the Food Safety and Standards Act (FSSAI) and Consumer Protection Regulations.

3. Data Sharing & Third Parties

We respect your privacy: we never sell, rent, or trade your personal data to third-party advertisers. We only share necessary delivery information with vetted service partners:

• Logistics Partners: Certified courier and shipping aggregators (e.g., Shiprocket) strictly for parcel transit and delivery.
• Payment Gateways: PCI-DSS compliant, RBI-approved payment aggregators to securely verify and settle digital payments.
• Statutory Authorities: Only when legally required to comply with court orders, tax audits, or applicable law enforcement directives.

4. Cookies & Web Analytics

We use lightweight, privacy-focused cookies to ensure essential site features work smoothly (such as maintaining your active shopping cart, secure user session, and preferred delivery pincode). You can manage or disable cookie preferences in your browser settings at any time.

5. Data Security & Storage

All user communication with REPT is secured using modern 256-bit SSL/TLS encryption. We enforce strict role-based internal access controls and firewalls to protect customer databases against unauthorized access, loss, or disclosure.

6. Your Rights

Under the Digital Personal Data Protection Act, you hold complete control over your information:

• Right to Access & Review: View and update your personal details via the My Account portal.
• Right to Correction: Request immediate corrections of outdated or inaccurate contact or delivery details.
• Right to Erasure: Request the deletion of your customer account and associated personal data by writing to our Grievance Officer.

7. Grievance Redressal & Contact Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer: