Cancellation & Refund Policy

At REPT, your complete satisfaction and family nutrition are central to our mission. Because flour and grain items are edible goods, we follow strict food hygiene and safety standards regarding returns and refunds.

---

1. Order Cancellation

• Before Milling / Dispatch: You may cancel your order free of charge within 4 hours of placement or before your batch has been milled. Simply contact us at connect@rept.co.in or WhatsApp +91 6352011607 with your Order ID.
• After Dispatch: Once an order has been freshly milled, packed, and assigned to the courier transit facility, it cannot be canceled.

2. Returns & Replacement Eligibility

Under FSSAI hygiene guidelines, opened food products cannot be returned. However, we offer an immediate free replacement or full refund in any of the following circumstances:

• Damaged in Transit: The product package or inner seal was torn or punctured upon arrival.
• Incorrect Item Delivered: You received a different flour variant or weight pack than ordered.
• Quality Defect: Any genuine freshness or milling quality issue verified by our quality control lab.

3. How to Request a Replacement or Refund

1. Notify our customer team within 48 hours of parcel delivery.
2. Email connect@rept.co.in with your Order ID and 2–3 clear photographs showing the damaged package or outer shipping label.
3. Our team will review and approve your request within 24 business hours.

4. Refund Processing Timeline

Once approved, refunds are credited back to your original source of payment (UPI ID, Debit/Credit Card, or Net Banking) through our payment gateway aggregator within 5 to 7 working days, subject to your bank's clearance cycles.